* Astigmatism, multifocal, +Depending on the specification of the lenses, power lenses may not be in stock. If an items states “non-stock,” then the lenses will either have to be delivered directly from the manufacturer, or special ordered from the manufacturer. A delay of 3-5 business days is required if delivered from manufacturer. If the lenses are special ordered, it may take up to 3 weeks to arrive at our warehouse. If a special order is needed, we will inform you.
NOTE: Orders placed on weekends and holidays will be processed the next business day. Please note that we are unable to ship orders the same day the order is placed.
*Stated shipping times are estimated business days after your order ships. Areas outside most major urban centers may take a few additional business days to arrive.
Please note the following restrictions:
- Next day delivery is only available on lenses in stock. Lenses that are not in stock are eligible for Expedited International K-packet shipping once they arrive at our warehouse. A 3-5 business day delay should be expected before lenses are shipped. Shipping delay and eligibility details can be found on each individual lens page.
- Delivery times are based on your local postal office. Please allow up to 2 business days for expediting shipping depending on your local postal service.
Tracking Your Order
Once your orders ship, your shipping/tracking information will be sent to the email you used during your order. You can visit the carrier’s website to track your order. Your order details page will also list your tracking number; click the “Order Status” button from your account.
Finding Your Package
If the tracking number shows your package as delivered, but you have not yet received it, please check everywhere. The driver may not have felt safe to leave the package at your doorstep, and left the package with a neighbor, the building manager, or took it to the nearest post office. If your tracking information shows your order was returned, please contact our customer service via email. It is possible that we have an incorrect shipping address for you, the driver was unsuccessful at delivering your package, or the package was not picked up at the local post office in time.